最高の Matt Brand ポッドキャスト (2024)

1
Chris Wallace - Frontline Employees: Your Key to Customer Insight 36:08

4M ago36:08

36:08

In this week’s episode of the SIMPLE brand podcast, I talk with Chris Wallace. Chris is the co-founder and president of InnerView Group - a brand consultancy that helps organizations improve alignment between their frontline teams and their go-to-market strategies. Chris and I chat about how to create a more collaborative relationship with your fro…

1
Derrick Daye - Building a Brand That Lasts 36:31

5M ago36:31

36:31

In this week’s episode of the SIMPLE brand podcast, I talk with Derrick Daye. Derrick is the managing partner of The Blake Project, a strategic brand consultancy that helps businesses gain an emotional advantage, a distinctive advantage, and a connective advantage, moving them from brand awareness to brand insistence. He’s the founder of Branding S…

1
Karin Hurt - Courageous Cultures 42:26

5M ago42:26

42:26

In this week’s episode of the SIMPLE brand podcast, I talk with Karin Hurt, author of Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates. Karin is the founder of Let’s Grow Leaders, a training firm focused on helping human-centered leaders find clarity in uncertainty, drive innovation, and achieve b…

1
Sylvie di Giusto - Discover Your Fair Advantage 47:16

6M ago47:16

47:16

In this week’s episode of the SIMPLE brand podcast, I talk with Sylvie di Giusto, author of Discover Your Fair Advantage: Leverage Your Unique Selling Points and Human Potential for Work, Life, and Business. Sylvie’s an international keynote speaker and expert in emotional intelligence, personal image, and leadership. And she’s the bestselling auth…

1
Nancie McDonnell Ruder - The Art and Science of Marketing Leadership 41:46

7M ago41:46

41:46

In this week’s episode of the SIMPLE brand podcast, I talk with Nancie McDonnell Ruder, author of How Senior Marketers Scale the Heights: What is Still True, More True, & Newly True. Nancie’s an executive coach, a leadership advisor, a marketing consultant and the founder of Noetic Consultants where they help companies build their internal marketin…

1
Henna Pryor - Good Awkward: How to Embrace the Embarrassing and Celebrate the Cringe 43:12

7M ago43:12

43:12

In this week’s episode of the SIMPLE brand podcast, I talk with Henna Pryor, author of Good Awkward: How to Embrace the Embarrassing and Celebrate the Cringe to Become the Bravest You. Henna’s a workplace performance expert, a global keynote speaker, and a two-time TEDx speaker. She's been featured in Forbes, Real Simple, Fast Company, and more. An…

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Phil Mershon - Unforgettable: The Art and Science of Creating Memorable Experiences 47:26

8M ago47:26

47:26

In this week’s episode of the SIMPLE brand podcast, I talk with Phil Mershon, author of Unforgettable: The Art and Science of Creating Memorable Experiences. Phil’s the Director of Experience for Social Media Examiner where he's been designing and delivering amazing event experiences like Social Media Marketing World and the Social Media Success Su…

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Tiffani Bova - The Experience Mindset: Changing the Way You Think About Growth 43:42

8M ago43:42

43:42

In this week’s episode of the SIMPLE brand podcast, I talk with Tiffani Bova, author of the Wall Street Journal bestseller - The Experience Mindset: Changing the Way You Think About Growth. Tiffani’s an international keynote speaker and the former global customer growth and innovation evangelist at Salesforce. She’s been named twice as one of the t…

1
Dave Norton - Ensure Your Customer's Time is Well Spent 33:29

8M ago33:29

33:29

In this week’s episode of the SIMPLE brand podcast, I talk with Dave Norton. Dave’s the Founder and Principal of Stone Mantel, an insights consultancy focused on helping companies create meaningful experiences for their customers. And he co-hosts the Experience Strategy Podcast where he explores how organizations create deep and meaningful relation…

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David Burkus - Best Team Ever: The Surprising Science of High-Performing Teams 45:07

8M ago45:07

45:07

In this week’s episode of the SIMPLE brand podcast, I talk with David Burkus. David’s written six award-winning books. He’s delivered three TEDx talks that have been viewed over two million times. He’s been featured by the Wall Street Journal, Harvard Business Review, USA Today, Fast Company, and more. And he’s consistently ranked as one of the top…

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Evelyn Starr - Teenage Wastebrand: How Your Brand Can Stop Struggling and Start Scaling 36:58

9M ago36:58

36:58

In this week’s episode of the SIMPLE brand podcast, I talk with Evelyn Starr. Evelyn is an author, brand expert, and marketing consultant with over 25 years of marketing strategy and research experience. She’s worked with a number of well-known brands including Hasbro, Gillette, and Dunkin. She specializes in working with “brands in adolescence,” b…

1
Allen Adamson - Seeing the How 40:23

9M ago40:23

40:23

In this week’s episode of the SIMPLE brand podcast, I talk with Allen Adamson. Allen’s the co-founder and managing partner of Metaforce, a consultancy that takes a disruptive, multidisciplinary approach to help brands grow. He's also an adjunct professor at the Berkeley Center for Entrepreneurship at NYU Stern School of Business. And Allen’s the au…

1
Howard Tiersky - Winning Digital Customers: The Antidote to Irrelevance 49:00

9M ago49:00

49:00

In this week’s episode of the SIMPLE brand podcast, I talk with Howard Tiersky. Howard is the CEO and Founder of FROM, a digital transformation agency that helps some of the world's largest brands navigate digital transformation and re-invent their customer journeys to earn the love of today's ‘digital customers’. He’s named one of the Top 10 Digit…

1
Leslie O'Flahavan - The Power of Plain Language in Customer Experience 42:44

9M ago42:44

42:44

In this week’s episode of the SIMPLE brand podcast, I talk with Leslie O’Flahavan. Leslie’s the owner and founder of E-WRITE where she helps Fortune 500 companies, government agencies, and non-profit organizations learn how to write better for both their customers and their internal audiences. Leslie and I discuss how you can use plain language to …

1
From the Vault: Stacey Hanke – Become a More Influential Leader 42:05

10M ago42:05

42:05

This week's SIMPLE brand episode features a "From the Vault" discussion with Stacey Hanke about her book, Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday! When it comes to providing simple experiences to your customers, or your team members, you’re either helped or hindered by your level of influence. And many leaders are …

1
Joey Coleman - Never Lose an Employee Again 52:30

10M ago52:30

52:30

In this week’s episode of the SIMPLE brand podcast, I talk with Joey Coleman! Joey’s an award-winning speaker and a customer experience and employee experience design expert. He’s worked with hundreds of companies to help them deliver remarkable customer experiences while dramatically improving their profits. You may remember Joey’s first appearan…

1
Scott McKain - The Ultimate Customer Experience 43:23

10M ago43:23

43:23

In this week’s episode of the SIMPLE brand podcast, I talk with Scott McKain. Scott’s a globally recognized authority on how organizations and professionals create a distinction to attract and retain customers. He’s a member of the Professional Speakers Hall of Fame. And he’s one of 24 members of the “Sales and Marketing Hall of Fame.” And Scott’s …

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Heather Younger - The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood 37:15

10M ago37:15

37:15

In this week’s episode of the SIMPLE brand podcast, I talk with Heather R. Younger, author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood! Heather’s an international keynote speaker, and she’s the Founder and CEO of Employee Fanatix, a leading employee engagement firm. She’s also the host of Leadership With He…

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From the Vault: Dee Ann Turner - Crush Your Career: Ace the Interview, Land the Job, and Launch Your Future 1:02:03

11M ago1:02:03

1:02:03

This week's SIMPLE brand episode features a "From the Vault" discussion with Dee Ann Turner discussing her book, Crush Your Career! Dee Ann is the former head of Talent with Chick-fil-A. She was the company’s first female officer and was instrumental in building and growing Chick-fil-A’s well-known culture. In her 33-year career with Chick-fil-A, s…

1
Jeannie Walters - You Need a Customer Experience Mission 37:07

11M ago37:07

37:07

In this week’s episode of the SIMPLE brand podcast, I talk with Jeannie Walters. Jeannie’s an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators - a firm helping companies increase sales and customer retention through elevated customer experiences. And she’s the host of the Experience Ac…

1
Emmanuel Probst - Assemblage: The Art and Science of Brand Transformation 56:23

11M ago56:23

56:23

In this week’s episode of the SIMPLE brand podcast, I talk with Emmanuel Probst. Emmanuel’s the Global Lead of Brand Thought-Leadership at Ipsos. He’s an adjunct professor of Consumer Market Research at UCLA. And he’s a Wall Street Journal and USA Today best-selling author of two brand strategy books including his latest - Assemblage – The Art and …

1
Robert Patin - Eliminate Complexities So You Can Simplify and Scale 38:58

11M ago38:58

38:58

In this week’s episode of the SIMPLE brand podcast, I talk with Robert Patin. Robert’s an international best-selling author and he’s the founder of Creative Agency Success, a consulting firm dedicated to helping creative agencies scale. And he’s the host of the Agency Blueprint podcast. Robert and I discuss lessons on how to take your team’s operat…

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Greg Kihlström - House of the Customer: A Blueprint for 1:1 Customer-First, Employee-Driven Business Transformation 43:53

12M ago43:53

43:53

In this week’s episode of the SIMPLE brand podcast, I talk with Greg Kihlström, author of House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation. Greg’s a speaker, entrepreneur, and consultant to top companies on marketing technology, customer experience, and digital transformation initiatives. He…

1
Erik Huberman - The Three Principles of Marketing to Help Your Brand Soar 43:56

12M ago43:56

43:56

In this week’s episode of the SIMPLE brand podcast, I talk with Erik Huberman, author of The Hawke Method: The Three Principles of Marketing that Made Over 3,000 Brands Soar. Erik’s the Founder and CEO of HawkeMedia, the fastest-growing marketing consultancy in the United States that’s helped develop marketing strategies for more than 4,000 busines…

1
Joe Mull - Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work 52:51

1y ago52:51

52:51

In this week’s episode of the SIMPLE brand podcast, I talk with Joe Mull, author of Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work. Joe’s an international keynote speaker, he’s the founder of BossBetter Leadership Academy, and he’s the host of the BossBetter Now podcast. Employalty releases on May 9, but it’s quickl…

1
Adam Toporek - Be Your Customer's Hero 56:52

1y ago56:52

56:52

In this week’s episode of the SIMPLE brand podcast, I talk with Adam Toporek, author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines. Adam’s an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transform their relationships with their cus…

1
Mark Miller - Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage 47:24

1y ago47:24

47:24

In this week’s episode of the SIMPLE brand podcast, I talk with Mark Miller, author of Culture Rules: The Leader’s Guide to Creating the Ultimate Competitive Advantage. Mark’s the Vice President of High Performance Leadership with Chick-fil-A. And Mark’s the author of 11 best-selling books including his latest Wall Street Journal bestseller - Cultu…

1
Sara Ross - Dear Work: Something Has to Change - Simplifying Our Relationship to Work 1:00:57

1y ago1:00:57

1:00:57

In this week’s episode of the SIMPLE brand podcast, I talk with Sara Ross, author of Dear Work: Something Has to Change! Sara’s an international keynote speaker and the founder of the leadership research firm BrainAMPED. She’s transforming the future of work by using the power of brain science to amplify organizational vitality, and by helping peop…

1
Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises 51:06

1y ago51:06

51:06

In this week’s episode of the SIMPLE brand podcast, I talk with Jeff Toister, author of The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises! The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely providing a warranty against any product defects or fai…

1
Juliana Marulanda - Simplify Your Business and Scale Your Time 44:15

1y ago44:15

44:15

In this week’s episode of the SIMPLE brand podcast, I talk with Juliana Marulanda, founder of ScaleTime! Juliana and ScaleTime have helped hundreds of agency owners and business leaders get their lives back by developing systems to save time, add employees, and streamline processes to create lean, mean, profitable machines. Some of the topics we di…

1
Nick Webb - One Step Ahead: How to Dominate Your Market with Innovation Leadership 45:42

1y ago45:42

45:42

In this week’s episode of the SIMPLE brand podcast, I talk with Nick Webb, author of One Step Ahead: How To Dominate Your Market With Innovation Leadership! Nick is a world-renowned Strategist, Futurist, Bestselling Author, and one of the top keynote speakers in the world. Nick was on the SIMPLE brand podcast back in episode 74 talking about What C…

1
Stephen Houraghan - Becoming a Brand Strategy Master 47:33

1y ago47:33

47:33

In this week’s episode of the SIMPLE brand podcast, I talk with Stephen Houraghan, host of The Brand Master Podcast! Stephen’s a brand strategist, consultant, the CEO and Founder of Brand Master Academy, and the host of one of my favorite branding podcasts, The Brand Master Podcast. Stephen and I discuss his lessons all around what branding and bra…

1
Jay Baer - The Time to Win: Increasing Speed and Responsiveness in Customer Experience 39:58

1y ago39:58

39:58

In this week’s episode of the SIMPLE brand podcast, I talk with Jay Baer, author of Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth and Hug Your Haters: How to Embrace Complaints and Keep Your Customers! Jay’s one of the world’s top 30 Global Gurus in customer service AND online marketing and is a hall of fame keynote spe…

1
Ann Handley - Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content 41:48

1y ago41:48

41:48

In this week’s episode of the SIMPLE brand podcast, I talk with Ann Handley, author ofEverybody Writes: Your Go-To Guide to Creating Ridiculously Good Content! Ann’s the Chief Content Officer for MarketingProfs which educates more than 600,000 marketers around the world. Her book - Everybody Writes - has been considered the bible for marketing writ…

1
Jim Knight - Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans 51:39

1y ago51:39

51:39

In this week’s episode of the SIMPLE brand podcast, I talk with Jim Knight, author of Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans. Jim’s the former head of global training for Hard Rock International - so you KNOW he’s great at teaching people how to deliver rock star experiences. Jim’s the author of three best…

1
Brittany Hodak - Creating Superfans: How To Turn Your Customers Into Lifelong Advocates 37:15

1+ y ago37:15

37:15

In this week’s episode of the SIMPLE brand podcast, I talk with Brittany Hodak, author of Creating Superfans: How to Turn Customers Into Lifelong Advocates. Brittany was on the SIMPLE brand podcast back in episode 67. This time she’s back to discuss her new book, Creating Superfans. You want to deliver experiences that convert your customers into d…

1
Dr. Cindy McGovern - Sell Yourself: How to Create, Live, and Sell a Powerful Personal Brand 43:40

1+ y ago43:40

43:40

In this week’s episode of the SIMPLE brand podcast, I talk with Dr. Cindy McGovern, author of Sell Yourself: How to Create, Live, and Sell a Powerful Personal Brand! Dr. Cindy is best known as the First Lady of Sales®. She’s an internationally renowned keynote speaker and she’s the founder of Orange Leaf Consulting which helps thousands of organiza…

1
From the Vault: Nate Brown: How to Create a Seamless Customer Experience 59:45

1+ y ago59:45

59:45

This week's episode features a "from the vault" discussion with Nate Brown. Nate’s the Senior Director of Customer Experience for Arise Virtual Solutions. But beyond that, he's one of the biggest experts in the Customer Experience industry. I say he’s an expert, but Nate proclaims himself more of a perpetual student of the world's greatest experien…

1
From the Vault: Annette Franz - Built to Win: Designing a Customer-Centric Culture 44:56

1+ y ago44:56

44:56

This week's episode features a "from the vault" discussion with Annette Franz. Annette’s the founder and CEO of CX Journey Inc., a customer experience strategy consulting firm that helps clients ensure that the customer is at the center of all they do. As a seasoned Customer Experience veteran with over 30 years of experience, Annette’s held CX lea…

1
From the Vault: Margaret Molloy - How Brands Commit to Simplicity 50:17

1+ y ago50:17

50:17

This week's episode features a "from the vault" discussion with the Chief Global Marketing Officer of Siegel+Gale, Margaret Molloy. Margaret’s been featured in Harvard Business Review, Fast Company, Forbes and so many others. And she’s consistently recognized as one the most influential CMOs on Twitter. The best way for your business to brand out f…

1
From the Vault: Dan Gingiss - The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share 51:57

1+ y ago51:57

51:57

This week's episode features a "from the vault" discussion with Dan Gingiss. Dan’s an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. He’s had a 20-year professional career where he’s held leadership positions at McDonald’s, Discover and Humana. He also …

1
Melanie Deziel - Prove It: Exactly How Modern Marketers Earn Trust 37:38

1+ y ago37:38

37:38

In this week’s episode of the SIMPLE brand podcast, I talk with Melanie Deziel, author of Prove It: Exactly How Modern Marketers Earn Trust! Melanie was on the show all the way back in episode 13 where we discussed her first book, The Content Fuel Framework. This time she’s back to discuss her new book - Prove It: Exactly How Modern Marketers Earn …

1
Part 2 of Carmine Gallo - The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman 30:56

1+ y ago30:56

30:56

In this week’s episode of the SIMPLE brand podcast, I talk with Carmine Gallo, author of The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman! This episode is Part 2 in my two-part series with Carmine. You can listen to Part 1 in Episode 91 here. Carmine’s here to talk about his latest book - The Bezos Blueprint: Communicatio…

1
Part 1 of Carmine Gallo - The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman 35:41

1+ y ago35:41

35:41

In this week’s episode of the SIMPLE brand podcast, I talk with Carmine Gallo, author of The Bezos Blueprint: Communication Secrets of the World's Greatest Salesman! I’m doing something a little different with this interview. I’m releasing it as a 2-part series. My interview with Carmine is jam-packed with so many lessons on improving your communic…

1
Bill Price - The Frictionless Organization 47:31

1+ y ago47:31

47:31

In this week’s episode of the SIMPLE brand podcast, I talk with Bill Price, author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort! Bill and I discuss his lessons around seeking, finding, and eliminating all the friction that can happen in your customer experience. And more importantly, we discuss how to proact…

1
Adrian Brady-Cesana - How Happiness as a Habit Drives Your Customer Experience and Employee Experience 52:08

1+ y ago52:08

52:08

Matt Lyles による

1
Rick DeLisi - Digital Customer Service 1:04:28

1+ y ago1:04:28

1:04:28

In this week’s episode of the SIMPLE brand podcast, I talk with Rick DeLisi, author of Digital Customer Service: Transforming Customer Experience for an On-Screen World! Rick’s an author, a speaker, and a customer-experience expert who helps companies achieve greater customer loyalty. And he’s one of the co-authors of The Effortless Experience. Tod…

1
Melina Palmer - What Your Employees Need and Can't Tell You 53:21

1+ y ago53:21

53:21

In this week’s episode of the SIMPLE brand podcast, I talk with Melina Palmer, author of What Your Employees Need and Can't Tell You! Melina is CEO of The Brainy Business, where she provides behavioral economics training and consulting to businesses all around the world. She's the host of The Brainy Business podcast. And she's the bestselling autho…

1
Sarah Panus - Empathy-Driven Brand Storytelling 48:05

1+ y ago48:05

48:05

In this week’s episode of the SIMPLE brand podcast, I talk with Sarah Panus, host of the Marketing With Empathy podcast! You’ve likely heard about how valuable storytelling is in your content. But too many marketers today throw around the term "storytelling" without really knowing HOW to use storytelling well. Sarah’s a brand storytelling strategis…

1
Donna Cutting - Employees First! Rolling Out a Red Carpet Employee Experience 49:53

1+ y ago49:53

49:53

In this week’s episode of the SIMPLE brand podcast, I talk with Donna Cutting, author of Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization! Donna is the CEO of Red Carpet Learning. She helps brands create cultures of happy, engaged people who deliver exceptional customer service. And she’s the bestselling author of thre…

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ポッドキャスト Matt Brand

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