Are Your Customers Always Right?


Manage episode 272940233 series 1171111
著作 Randall Soules and David Hawke, Randall Soules, and David Hawke の情報はPlayer FM及びコミュニティによって発見されました。著作権は出版社によって所持されます。そして、番組のオーディオは、その出版社のサーバから直接にストリーミングされます。Player FMで購読ボタンをタップし、更新できて、または他のポッドキャストアプリにフィードのURLを貼り付けます。

If you’re really serious about contracting and want to build a top brand there’s a good chance we help you, go to to schedule a private one-on-one call with Randall. You should know, this is not a sales call. We are serious about helping you build your construction business and this call is simply to determine if we can actually help you.

Today we’re venturing into a touchy subject by asking you if your clients are always right?

I’m sure you’ve heard the phrase (and maybe even said it) “The Customer Is Always Right”.

Living by this rule can actually be very damaging to employee morale and your bottom line.

So today we’re diving deeper into the subject using the 80/20 rule as a guide.


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Show Notes:

00:01:00: Today’s Topic: Is the customer always right?

00:01:23: Applying the 80/20 rule to your leads

00:03:11: When should you get rid of a client?

00:05:22: How to grade your probable purchaser

00:06:12: Trust your gut and listen, listen, listen

00:09:16: Other red flags you should note

00:10:15: If they ask for special treatment…

00:11:50: Use pricing to eliminate the riff-raff

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